If you don't see your town on the list call Irving to confirm. The town lists get updated continuously. Customer Service: 1-888-310-1924.

If you don't see your town on the list call Irving to confirm. The town lists get updated continuously. Customer Service: 1-888-310-1924.

If you don't see your town on the list call Irving to confirm. The town lists get updated continuously. Customer Service: 1-888-310-1924.

The following steps can be done before or after you create an account with Irving.

1. Call Irving Customer Service: 1-888-310-1924
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2. Set up a new account and obtain the account number for the Hilltop membership form.

3. If you own your underground tank: Irving will dispatch a technician to test the anode bag. If it passes, they can deliver propane to it. If it fails, they will provide an estimate for repairs.
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4. If a competitor owns the underground tank: Irving will send a technician to test the anode bag. If it passes, they will perform a "tank swap" and take over ownership of the tank. If it fails, they will provide an estimate for repairs / new tank.

1. Check your email for the confirmation email. If you don't see it please check your junk/spam folder.

2. Your Hilltop 4 digit PIN number that you are required to provide to Irving is in the email. Wait 24-48 hours and call Irving with your PIN, this identifies you as a paid member. Please note it takes up to 48 hours for your data to propagate the Irving system, if you are told you are not in the system please wait another day and call again.

3. If you are in a fixed rate plan you are required to enter into a contract for the season under the rate you locked in under.

Failure to do any of the above will result in you not being protected under the Hilltop price protection program - no exception.

Questions regarding fees that Irving charges are best communicated directly with Irving. Customer Service: 1-888-310-1924‬. Additional answers to commonly asked questions can be viewed in Irving FAQ's found on this page.

Pressure Test / New Customers. A mandatory Irving leak or pressure test fee of $99 for new propane customers is required to offset associated operational costs. Any work as a result of the inspection will require an additional fee for time and material.

State Excise Tax.

NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions

Membership fees* are annual and renew automatically (Subscription) in May. "Membership" covers 1 household, location, or physical address with a single fuel plan.

Membership
1 fuel plan: $50 / 2 fuel plans: $100
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Veteran Membership (Proof of veteran status required.)
1 fuel plan: $10 / 2 fuel plans: $20
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Business Membership
4000+ gallons annual: $200

Discounts: Hilltop collaborates with numerous organizations and provides employee membership discounts. Please reach out to your human resources representative to verify if your company is partnered with Hilltop and obtain the applicable discount code. Kindly refrain from contacting Hilltop for this information.

Learn more about how your employer can get discounted Hilltop Memberships for their employees. You may also get a discount for your staff or membership for your business or nonprofit through our alliance programs.

Check Payments.
Mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489.

Please note, a $25 processing fee is applicable in addition to your membership fee for all pay-by-check transactions - no exceptions.  Complete the enrollment form and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed online form, check processing fee, and membership dues.

NO. Basic membership includes 1 fuel plan for a single address, household or residence. You can however create additional memberships for each property.

NO. Pricing is determined by the fuel provider by your usage from the previous year based on a single address, household, or property.

So if you have a primary home and a vacation home you can not combine the usage to get into a better pricing tier. You also need a separate membership for each property and usage for each property.

Fixed Rate: This is your "Locked Into" rate and remains unchanged throughout the duration of your membership as specified by the Terms of your AmeriGas Agreement (July 1 - end of June). This plan is ideal for navigating a volatile market, providing stability and enabling effective budgeting. To qualify you must meet the 200 Gal annual minimum.



Rack-Plus: Fluctuates daily and is posted on the Hilltop website once every Tuesday. You pay the rate at the day of delivery, not the order date. Membership automatically enrolls you in auto-delivery with the fuel provider, unless you're authorized for a "Will Call" delivery schedule. Pricing format valid June 1 - May 1. This plan offers the best value under Irving.

View our Interactive Historical Pricing Graphs to browse rates going back 4 years.

The pricing tier for the current year is determined by your propane usage from the previous year. Fuel providers maintains the authority to modify the pricing tier you've chosen based on last year's usage, without exceptions. Thus, you cannot subscribe to a pricing tier that does not align with your previous year's usage.

If you're in a new property and uncertain about your fuel usage, the fuel provider will collect information from you such as the size of your home, year of construction, number of gas appliances, and other relevant details. This information will help them formulate an estimated usage figure to assist you.

If you're in a new property and uncertain about your fuel usage, the fuel provider will collect information from you such as the size of your home, year of construction, number of gas appliances, and other relevant details. This information will help them formulate an estimated usage figure to assist you.

Ultimately you can make a guesstimate to create a baseline. The following year you will be under the pricing tier based on your actual usage for the current year.

Call 1-888-310-1924 and speak with an Irving operator. Once your membership has been confirmed your account will be credited and your rate adjusted for future billing.

Please refrain from contacting Hilltop for resolving billing issues, it is the responsibility of the member to resolve billing issues regardless of the circumstances.

Hilltop submits member information typically the next day after enrollment but it may take up to 72 hours for your information to propagate their system. If all your efforts fail please feel free to reach out to Keith

If you signed up for a "FIXED RATE" YES you need to enter into a contract with Irving. Failure to do so will not provide price protection on your deliveries.

AmeriGas Membership price protection is valid from July 1 through the end of the following June. Enrollment opens officially July 1 and ends at the end of November with a date TBD.

Irving Energy Membership price protection is valid from June 1 through May 1. Enrollment opens officially June 1 and ends at the end of February with a date TBD.

AmeriGas: Nothing more to do, you’re all set! Hilltop submits your information within 12-24 hours and you’ll be in the AmeriGas system in 24-72 hours. You’re covered under member pricing from the time/date of enrollment.

Irving Energy: Wait several days and call Irving to get into your contract (fixed rate only) and provide them the 4 digit PIN number 6448 from your confirmation email. Irving Customer Service: 1-888-310-1924

NO. Membership can not be back dated and will only cover deliveries of fuel moving forward. No exceptions

Membership fees* are annual and renew automatically (Subscription) in May. "Membership" covers 1 household, location, or physical address with a single fuel plan.

Membership
1 fuel plan: $50 / 2 fuel plans: $100
‍
Veteran Membership (Proof of veteran status required.)
1 fuel plan: $10 / 2 fuel plans: $20
‍
Business Membership
4000+ gallons annual: $200

Discounts: Hilltop collaborates with numerous organizations and provides employee membership discounts. Please reach out to your human resources representative to verify if your company is partnered with Hilltop and obtain the applicable discount code. Kindly refrain from contacting Hilltop for this information.

Learn more about how your employer can get discounted Hilltop Memberships for their employees. You may also get a discount for your staff or membership for your business or nonprofit through our alliance programs.

Check Payments.
Mail your payment to Hilltop Energy at 10 Covey Rd. Underhill VT 05489.

Please note, a $25 processing fee is applicable in addition to your membership fee for all pay-by-check transactions - no exceptions.  Complete the enrollment form and use the coupon code " paybycheck " during checkout to avoid entering an online payment method. Your membership cannot be processed without the completed online form, check processing fee, and membership dues.

NO. Basic membership includes 1 fuel plan for a single address, household or residence. You can however create additional memberships for each property.

NO. Pricing is determined by the fuel provider by your usage from the previous year based on a single address, household, or property.

So if you have a primary home and a vacation home you can not combine the usage to get into a better pricing tier. You also need a separate membership for each property and usage for each property.

YES if you request a refund no later than August 1st. under a current membership season.

ex: If you join in July 2024 and change your mind you can request a refund as long as it’s by August 1, 2024. After August 1, 2024 no refunds will be issued. This is to avoid someone joining, getting a delivery under Hilltops discount and then canceling their account.

The pricing tier for the current year is determined by your propane usage from the previous year. Amerigas maintains the authority to modify the pricing tier you've chosen based on last year's usage, without exceptions. Thus, you cannot subscribe to a pricing tier that does not align with your previous year's usage.

You can cancel your Membership anytime by logging into your account or contacting Hilltop. Refunds for a current membership year must happen prior to Aug 1, no refunds will be issued after that date - no exceptions.

Keith is always available to talk if you have questions or comments to share 802-488-0351. Please see FAQ: Can I get a refund?

You can log in to your account from the top menu bar. From there, you can recover your password and update your delivery address and payment methods.

YES. Please enroll each property under a separate membership. Each property will have pricing based on annual usage independently from other properties you enroll.

YES. A business can enroll under an AmeriGas plan. Unfortunately Irving Energy does not allow us to facilitate business accounts. If your business uses over 4000 gallons of propane the Member rate is $200. You can select this option when checking out. Hilltop Discounts do not apply to businesses over 4000+ gallons.

Learn more about how your business can offer a discounted plan to your employees.

YES, there are a few more steps involved in changing providers and setting up service, but the savings are well worth it. Refer to the FAQ topic titled 'New customer, setting up service with Amerigas' for more instructions."

YES. None of your account preferences change except for the rate you pay for fuel. Delivery method and payment method all stay the same.

Currently, 90% of members are subscribed to Hilltop's subscription model. We've received an influx of calls from non-subscription members who mistakenly believed they were enrolled, resulting in their memberships lapsing and missing out on Hilltop's discounts.

Always check your spam/junk mail folder after you enroll, the confirmation email is sent instantly and if you don’t see it in your in-box it is probably in junk/spam mail folder.

You can set a rule in your mail application to recognize and not mark our emails as spam.
Our email addresses are: hilltopenergy@icloud.com and hilltop-energy-buyers-group@in.outseta.com

Frequently, our emails may end up in your Junk or Spam folder and go unnoticed. The most reliable method to receive notifications is by following us on Facebook. Additionally, you can establish rules in your email application to recognize our email address, hilltopenergy@icloud.com and hilltop-energy-buyers-group@in.outseta.com.

Our new subscription model will eliminate many members need to be updated when membership opens.

NO. Hilltop negotiates and arranges discounted fuel plans with the fuel providers. Your relationship with the fuel providers is independent of Hilltop, and any billing or delivery issues should be addressed directly with your provider.”

Amerigas: Hilltop serves as the contract for members under AmeriGas. However, new customers who are moving over and require a new underground tank may need to sign a contract.

Irving Energy: For fixed rate fuel plans with Irving Energy, a contract is necessary. It may take 24-72 hours for your membership to be processed into Irving's system, so it's advisable to wait a few days after joining before contacting Irving. When you do call, please provide the 4-digit PIN number 6448 to identify yourself as a Hilltop member. Rack-Plus plans do not require a contract

This is not unusual. Usually, it takes 24-72 hours for your information to be entered and visible in their system. Please wait a few days and then call Irving again. If the issue persists, please contact Hilltop.

In the event that Hilltop's reserved "Fixed" gallons are all consumed by members and replacement gallons cannot be secured, then any remaining gallons you receive will be delivered at a "Variable" or "Rack-Plus" rate.

Note: Hilltop has never run out of fixed gallons but if we did you would still benefit from substantial savings.